FAQ

Frequently Asked Questions

What is the Biggie Couch Humidifier?

It's a glossy black and gold Biggie couch collectible that doubles as a humidifier, so it looks good on a shelf and keeps your room comfortable.

How do I place an order?

Pick your bundle on the product page, tap Claim My East Coast Mist and check out. You'll get an email as soon as it ships.

What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay and Apple Pay.

How long does shipping take?

Orders are processed within 1–3 business days and usually arrive 5–10 business days after you order. You'll get a tracking number by email once it ships. See our Shipping Info for details, including customs duties and taxes on international orders.

Do you ship internationally?

Yes, we ship worldwide. Customers outside the US may owe customs duties or taxes, which are the recipient's responsibility.

Is this official merchandise?

No. East Coast Mist is an independent brand and is not affiliated with or endorsed by any artist, record label or estate.

Are the product photos real?

The photos are AI-generated representations and may not reflect the exact appearance of the final product. Slight variations in colour, detail and finish are normal.

What if I don't love it?

You're covered by our 30-day return policy. Email support@eastcoastmist.com and we'll sort it out. See our Returns page for details.

How do I contact you?

Email us anytime at support@eastcoastmist.com.